Digital Power Customer Support Engineer (CSE)

Main Responsibilities

• Provide first-level technical support for Huawei Smart PV products, including inverters and battery storage systems.
• Register, document and manage customer support requests.
• Analyse technical issues, identify root causes where possible, and propose appropriate solutions.
• Monitor and track support requests through to resolution, ensuring timely follow-up.
• Coordinate with second-level support and other technical teams when escalation is required.
• Communicate professionally with customers via email and telephone.
• Ensure a high level of customer satisfaction by delivering efficient, reliable and high-quality technical support.
• Support customers and installers with technical troubleshooting, including on-site visits when required.

Requirements

• Degree from a University of Applied Sciences or higher education in Electrical Engineering, or completed vocational training or an apprenticeship in an electrical field.
• Knowledge of and interest in power electronics, particularly inverters and battery storage systems.
• Good IT skills and technical problem-solving abilities.
• Willingness to undertake short-notice business trips for on-site troubleshooting and communication with customers and installers.
• Strong communication and interpersonal skills.
• Proficiency in French and German.
• Confidence in handling customer enquiries and technical support situations.
• Customer-oriented mindset, with a strong focus on service quality and customer satisfaction.